viptk Privacy Policy

This Privacy Policy applies to all services operated by viptk at viptk.co — including the website, mobile app, games, VIP program, bonuses, and customer support. By registering an account or using any part of the viptk platform, you confirm that you have read and understood this policy.

viptk takes data privacy seriously. We collect only the information we genuinely need to operate the platform, process your payments, verify your identity, and keep your account secure. We do not sell your personal data to third parties. We do not use your data for purposes beyond what is described in this policy without your explicit consent.

If you have questions about how viptk handles your personal data, you can reach us at any time at [email protected]. We respond to all privacy-related queries within 48 hours.

viptk collects the following categories of personal data from players:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or responsible gaming obligations.

viptk collects your personal data through the following channels:

• Direct interactions: When you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or participate in a promotion.
• Automated technologies: When you use the viptk website or app, we automatically collect technical and usage data through cookies, server logs, and similar tracking technologies.
• Payment providers: When you transact via bKash or Nagad, we receive confirmation data from those providers to verify your payment. We do not receive your full payment account credentials.
• Identity verification services: When you complete KYC, we may use a third-party identity verification provider to confirm your documents. That provider processes your data under their own privacy policy and our data processing agreement.

viptk uses your personal data for the following purposes:

• Account management: To create and maintain your player account, verify your identity, and keep your account secure.
• Payment processing: To process deposits and withdrawals via bKash and Nagad, and to maintain accurate transaction records.
• Legal compliance: To meet our obligations under applicable anti-money laundering (AML), know-your-customer (KYC), and responsible gaming regulations.
• Platform operation: To provide access to games, process bets, calculate winnings, and manage your VIP tier and bonus balances.
• Customer support: To respond to your queries, resolve disputes, and maintain records of our communications.
• Security and fraud prevention: To detect and prevent fraudulent activity, unauthorised account access, and abuse of the platform.
• Responsible gaming: To monitor gaming patterns and intervene where we identify signs of problem gambling, in line with our responsible gaming obligations.
• Platform improvement: To analyse usage patterns and improve the performance, design, and features of the viptk platform.
• Marketing communications: To send you promotional offers and updates — only if you have opted in to receive them. You can opt out at any time.

viptk does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review, except where required by law.

viptk processes your personal data on the following legal grounds:

• Contract performance: Processing necessary to operate your account, process payments, and deliver the services you signed up for.
• Legal obligation: Processing required to comply with AML, KYC, and responsible gaming regulations applicable to online gaming operators.
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement — where those interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and non-essential cookies — only where you have given explicit consent, which you may withdraw at any time.

viptk does not sell your personal data. We share your data only in the following limited circumstances:

• Payment providers (bKash, Nagad): We share the minimum data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are bound by data processing agreements with viptk.
• Identity verification providers: We share identity documents with our KYC partner solely for the purpose of verifying your identity. Data is not retained by the provider beyond the verification process.
• Game providers: Game providers receive your player ID and session data to deliver game content. They do not receive your full identity or financial data.
• Regulatory and law enforcement authorities: We are legally required to share data with relevant authorities in cases involving suspected money laundering, fraud, or other criminal activity.
• IT and security service providers: We use trusted third-party providers for hosting, security monitoring, and platform infrastructure. These providers are contractually bound to process your data only on our instructions.

viptk retains your personal data for as long as necessary to fulfil the purposes described in this policy, and to comply with our legal obligations. The following retention periods apply:

• Account data: Retained for the lifetime of your account plus 5 years after closure, to meet AML and regulatory record-keeping requirements.
• Transaction records: Retained for 7 years from the date of each transaction, in line with financial record-keeping obligations.
• KYC documents: Retained for 5 years after account closure or the date of the last transaction, whichever is later.
• Support communications: Retained for 3 years from the date of the last interaction.
• Marketing consent records: Retained for 3 years from the date of consent or until you withdraw consent, whichever comes first.
• Technical and usage data: Retained for 13 months on a rolling basis.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

viptk implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• Encryption: All data transmitted between your device and the viptk platform is encrypted using TLS 1.2 or higher. Sensitive data at rest is encrypted using AES-256.
• Access controls: Access to personal data is restricted to authorised personnel on a strict need-to-know basis. All access is logged and audited.
• Two-factor authentication: Available for all player accounts and mandatory for administrative access to platform systems.
• Regular security audits: The viptk platform undergoes regular penetration testing and security reviews by independent third-party specialists.
• Incident response: viptk maintains a documented data breach response procedure. In the event of a breach affecting your data, we will notify you and relevant authorities within the timeframes required by applicable law.

While viptk takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your account password secure and for logging out of shared devices after each session.

viptk uses cookies and similar tracking technologies on the website and app. Cookies are small text files stored on your device that help us deliver a better experience and understand how the platform is used.

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and game display options. These improve your experience but are not strictly necessary.
• Analytics cookies: Help us understand how players use the platform — which pages are visited most, where players drop off, and how features perform. This data is aggregated and anonymised.
• Marketing cookies: Used only if you have opted in to receive personalised promotions. These track which offers you have seen and interacted with.

You can manage your cookie preferences at any time through your browser settings or the cookie preference centre available on the viptk platform. Disabling non-essential cookies will not affect your ability to use the core platform features.

As a viptk player, you have the following rights over your personal data. You can exercise any of these rights by contacting us at [email protected]. We will respond within 30 days.

• Access: Request a copy of all personal data viptk holds about you.
• Rectification: Ask us to correct any inaccurate or incomplete data.
• Erasure: Request deletion of your data where it is no longer necessary for the purposes it was collected, subject to legal retention obligations.
• Restriction: Ask us to pause processing of your data while a dispute is resolved.
• Portability: Receive your data in a structured, machine-readable format for transfer to another service.
• Object: Object to processing based on legitimate interests, including direct marketing.
• Withdraw consent: Withdraw any consent you have given at any time, without affecting prior processing.

Please note that some rights are subject to legal limitations. For example, we cannot erase transaction records that we are legally required to retain. Where a limitation applies, we will explain it clearly in our response.

viptk is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use any part of the viptk platform.

If viptk discovers that an account belongs to a person under 18, the account will be closed immediately, all balances will be forfeited, and any personal data collected will be deleted as soon as legally permissible.

If you believe a minor has registered on viptk, please contact us immediately at [email protected] so we can investigate and take appropriate action.

viptk may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes, we will notify registered players via email or an in-platform notification at least 7 days before the changes take effect.

The "Last updated" date at the top of this page always reflects the most recent revision. We encourage you to review this policy periodically. Continued use of the viptk platform after the effective date of any update constitutes your acknowledgement of the revised policy.

If you disagree with a material change to this policy, you may close your account before the change takes effect and request deletion of your data, subject to legal retention requirements.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way viptk handles your personal data, please get in touch:

• Email: [email protected]
• Live Chat: Available 24/7 via the chat icon on any page of the viptk platform.
• FAQ: Common privacy questions are answered on the FAQ page.

We take all privacy queries seriously and aim to respond within 48 hours. For formal data subject requests (access, erasure, portability, etc.), we will respond within 30 days as required by applicable law.